{"id":4489,"date":"2021-03-18T11:45:11","date_gmt":"2021-03-18T09:45:11","guid":{"rendered":"http:\/\/finnvoda.fi\/tietosuojaseloste\/"},"modified":"2026-09-24T07:41:19","modified_gmt":"2026-09-24T05:41:19","slug":"dataskyddsbeskrivning","status":"publish","type":"page","link":"https:\/\/finnvodafi-wp39945.test.cchosting.fi\/sv\/dataskyddsbeskrivning\/","title":{"rendered":"Dataskyddsbeskrivning"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Uppdaterad:<\/strong>&nbsp;24.9.2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Denna beskrivning f\u00f6rklarar hur EMP-Innovations Oy (Finnvoda) behandlar personuppgifter p\u00e5 webbplatserna&nbsp;<strong>finnvoda.fi<\/strong>&nbsp;och&nbsp;<strong>finnvoda.se<\/strong>, i webbutiken, i kundservice, i v\u00e5rt showroom samt i Serviceform-chattboten och formul\u00e4ren. Beskrivningen uppfyller informationskravet enligt EU:s dataskyddsf\u00f6rordning (GDPR).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Personuppgiftsansvarig<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>EMP-Innovations Oy \/ Finnvoda<\/strong><br>FO-nummer: 2406059-3<br>R\u00e4\u00e4k\u00e4nkatu 9, 05810 Hyvinge, Finland<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dataskydds\u00e4renden och den registrerades r\u00e4ttigheter<\/strong><br>Esa Aalto<br>E-post:\u00a0<a href=\"mailto:esa.aalto@finnvoda.fi\" target=\"_blank\" rel=\"noreferrer noopener\">esa.aalto@finnvoda.fi<\/a><br>Telefon: +358 44 230 4501<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vi har inte utsett ett s\u00e4rskilt dataskyddsombud (DPO), eftersom det inte kr\u00e4vs f\u00f6r v\u00e5r verksamhet.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Registrerade<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vi behandlar personuppgifter om:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>kunder och best\u00e4llare i webbutiken (konsumenter och f\u00f6retag)<\/li>\n\n\n\n<li>bes\u00f6kare i v\u00e5rt showroom<\/li>\n\n\n\n<li>personer som l\u00e4mnar kontakt-, offert- eller servicef\u00f6rfr\u00e5gningar<\/li>\n\n\n\n<li>anv\u00e4ndare av Serviceform-chattbot och formul\u00e4r<\/li>\n\n\n\n<li>webbplatsbes\u00f6kare (cookies och analys enligt samtycke)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Vilka uppgifter vi behandlar<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Kategori<\/th><th>Exempel<\/th><\/tr><\/thead><tbody><tr><td>Kontaktuppgifter<\/td><td>Namn, e-post, telefon, adress, f\u00f6retag, organisationsnummer<\/td><\/tr><tr><td>Order- och betalningsuppgifter<\/td><td>Orderrader, leveranss\u00e4tt, betalningss\u00e4tt och status, fakturauppgifter<\/td><\/tr><tr><td>Kundservice och service<\/td><td>Meddelanden, produktmodell\/serienummer, konversationshistorik<\/td><\/tr><tr><td>Chattbot och formul\u00e4r<\/td><td>Konversationsinneh\u00e5ll, kontaktuppgifter du skickar, tekniska metadata<\/td><\/tr><tr><td>Tekniska uppgifter \/ cookies<\/td><td>IP-adress, enhets- och webbl\u00e4sardata, sidvisningar, kampanj-ID (enligt samtycke)<\/td><\/tr><tr><td>Kreditupplysning<\/td><td>Vid fakturabest\u00e4llningar kan vi kontrollera kreditupplysning enligt v\u00e5ra villkor<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Vi lagrar&nbsp;<strong>inte<\/strong>&nbsp;kortuppgifter sj\u00e4lva. Kort- och betalningsdata i webbutiken hanteras av betalningsf\u00f6rmedlaren. I showroom hanteras kortbetalningar av SumUp.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Skicka inte on\u00f6diga k\u00e4nsliga personuppgifter i chatt eller formul\u00e4r.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. \u00c4ndam\u00e5l och r\u00e4ttslig grund<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u00c4ndam\u00e5l<\/th><th>R\u00e4ttslig grund (GDPR art. 6)<\/th><\/tr><\/thead><tbody><tr><td>Leverans, betalning, kundservice, reklamationer<\/td><td>Avtal (6.1 b)<\/td><\/tr><tr><td>F\u00f6rs\u00e4ljning och fakturering i showroom (SumUp \/ e-postfaktura)<\/td><td>Avtal (6.1 b)<\/td><\/tr><tr><td>Bokf\u00f6ring, konsumentr\u00e4tt, garanti<\/td><td>R\u00e4ttslig f\u00f6rpliktelse (6.1 c)<\/td><\/tr><tr><td>Kontakt-, offert- och servicef\u00f6rfr\u00e5gningar<\/td><td>Avtal \/ \u00e5tg\u00e4rder f\u00f6re avtal (6.1 b) eller ber\u00e4ttigat intresse (6.1 f)<\/td><\/tr><tr><td>S\u00e4kerhet och missbruksskydd (t.ex. reCAPTCHA)<\/td><td>Ber\u00e4ttigat intresse (6.1 f)<\/td><\/tr><tr><td>Statistik (Google Analytics)<\/td><td>Samtycke (6.1 a)<\/td><\/tr><tr><td>Marknadsf\u00f6ringsm\u00e4tning och remarketing (Meta Pixel)<\/td><td>Samtycke (6.1 a)<\/td><\/tr><tr><td>Serviceform-chattbot och formul\u00e4r<\/td><td>Samtycke och\/eller \u00e5tg\u00e4rder f\u00f6re avtal (6.1 a \/ 6.1 b)<\/td><\/tr><tr><td>Kreditupplysning vid faktura<\/td><td>Avtal \/ ber\u00e4ttigat intresse enligt villkoren<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Du kan \u00e5terkalla samtycke n\u00e4r som helst (cookieinst\u00e4llningar eller kontakt ovan) utan att det p\u00e5verkar lagligheten f\u00f6re \u00e5terkallelsen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. K\u00e4llor<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>fr\u00e5n dig sj\u00e4lv (butik, formul\u00e4r, chatt, e-post, telefon, showroom)<\/li>\n\n\n\n<li>fr\u00e5n betalningsf\u00f6rmedlare (betalningsstatus)<\/li>\n\n\n\n<li>fr\u00e5n transport\u00f6rer (leveranssp\u00e5rning)<\/li>\n\n\n\n<li>fr\u00e5n cookie-\/analysverktyg (enligt samtycke)<\/li>\n\n\n\n<li>fr\u00e5n kreditupplysningsregister vid faktura (om till\u00e4mpligt)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Mottagare och personuppgiftsbitr\u00e4den<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vi s\u00e4ljer inte personuppgifter. Vi anv\u00e4nder leverant\u00f6rer som behandlar uppgifter f\u00f6r v\u00e5r r\u00e4kning eller f\u00f6r att genomf\u00f6ra betalning\/leverans:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Hosting och webbutik<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cloud City Oy<\/strong>\u00a0(FO-nummer 0123859-8) \u2014 servrar i Finland<\/li>\n\n\n\n<li>WordPress \/ WooCommerce<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Betalning<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Paytrail<\/strong>\u00a0\u2014 betalningsf\u00f6rmedling i webbutiken<\/li>\n\n\n\n<li><strong>Klarna<\/strong>\u00a0\u2014 betalningsalternativ via webbutiken \/ Paytrail<\/li>\n\n\n\n<li><strong>SumUp<\/strong>\u00a0\u2014 kortbetalningar i showroom \/ p\u00e5 plats<\/li>\n\n\n\n<li><strong>E-postfaktura<\/strong>\u00a0\u2014 p\u00e5 plats eller enligt \u00f6verenskommelse; fakturaunderlag sparas i bokf\u00f6ringen<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Analys och marknadsf\u00f6ring (endast med samtycke)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Google Analytics 4<\/strong><\/li>\n\n\n\n<li><strong>Meta (Facebook\/Instagram) Pixel<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Chatt, formul\u00e4r och AI<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Serviceform<\/strong>\u00a0\u2014 chattbot, formul\u00e4r och leads. Serviceform \u00e4r bitr\u00e4de. Plattformens standardlagring \u00e4r Google Cloud i Finland. AI-svar produceras med\u00a0<strong>Google Gemini<\/strong>\u00a0via Serviceform. Personuppgifter kan redigeras bort f\u00f6re AI-inferens; Gemini-behandling kan inneb\u00e4ra \u00f6verf\u00f6ring utanf\u00f6r EU\/EES.<br>DPA:\u00a0<a href=\"https:\/\/www.serviceform.com\/dpa\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.serviceform.com\/dpa\/<\/a><br>Underbitr\u00e4den:\u00a0<a href=\"https:\/\/www.serviceform.com\/subprocessors\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.serviceform.com\/subprocessors\/<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u00d6vriga<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Innovitale Oy<\/strong><\/li>\n\n\n\n<li>Transport- och servicepartners vid behov<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Cookies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vi anv\u00e4nder&nbsp;<strong>Complianz<\/strong>-cookiebanner. Du kan godk\u00e4nna, neka eller anpassa kategorierna:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>N\u00f6dv\u00e4ndiga \/ funktionella<\/strong><\/li>\n\n\n\n<li><strong>Preferenser<\/strong><\/li>\n\n\n\n<li><strong>Statistik<\/strong>\u00a0\u2014 Google Analytics m.m.<\/li>\n\n\n\n<li><strong>Marknadsf\u00f6ring<\/strong>\u00a0\u2014 Meta Pixel m.m.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Du kan \u00e4ndra valet n\u00e4r som helst via bannern.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. \u00d6verf\u00f6ring utanf\u00f6r EU\/EES<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vissa leverant\u00f6rer (s\u00e4rskilt Google Analytics, Meta och Serviceforms Gemini-AI) kan \u00f6verf\u00f6ra personuppgifter utanf\u00f6r EU\/EES, typiskt till USA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Skydd sker i till\u00e4mpliga fall genom EU-kommissionens standardavtalsklausuler (SCC) och\/eller andra mekanismer enligt GDPR kapitel V, samt genom samtycke f\u00f6r cookie-\/marknadsf\u00f6ringsverktyg.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cloud City-hosting och grundl\u00e4ggande webbutiksdata finns i Finland\/EU i den m\u00e5n tj\u00e4nsten medger det.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Lagringstider<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Material<\/th><th>Lagring<\/th><\/tr><\/thead><tbody><tr><td>Order-, betalnings- och bokf\u00f6ringsmaterial (\u00e4ven SumUp \/ e-postfaktura)<\/td><td>Enligt bokf\u00f6ringslagen (vanligen 6\u201310 \u00e5r)<\/td><\/tr><tr><td>Kundrelation, garanti och service<\/td><td>Under kundrelationen + sk\u00e4lig garantitid<\/td><\/tr><tr><td>Kontakt- och leaduppgifter<\/td><td>H\u00f6gst 24 m\u00e5nader efter senaste kontakt, om ingen kundrelation uppst\u00e5r<\/td><\/tr><tr><td>Serviceform-konversationer och leads<\/td><td>Typiskt h\u00f6gst 24 m\u00e5nader, om inte kundrelation eller lag kr\u00e4ver l\u00e4ngre<\/td><\/tr><tr><td>Analys- och marknadsf\u00f6ringsdata<\/td><td>Under samtyckets giltighet \/ verktygets retention<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">10. S\u00e4kerhet<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Uppgifterna skyddas med beh\u00f6righetsstyrning, brandv\u00e4ggar och andra tekniska \u00e5tg\u00e4rder. Vi kr\u00e4ver l\u00e4mplig s\u00e4kerhet av v\u00e5ra bitr\u00e4den.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Automatiserat beslutsfattande och profilering<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vi anv\u00e4nder inte automatiserat beslutsfattande med r\u00e4ttsverkan (t.ex. automatiskt kreditavslag utan m\u00e4nsklig bed\u00f6mning).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Med samtycke anv\u00e4nder vi analys- och annonsprofiler (Google \/ Meta), vilket kan inneb\u00e4ra profilering f\u00f6r marknadsf\u00f6ring. Du kan st\u00e4nga av detta i cookieinst\u00e4llningarna.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Serviceform-chattboten kan f\u00f6resl\u00e5 inneh\u00e5ll eller f\u00f6ljdfr\u00e5gor; den fattar inga bindande avtalsbeslut \u00e5t dig.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Dina r\u00e4ttigheter<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Du har i till\u00e4mpliga fall r\u00e4tt till tillg\u00e5ng, r\u00e4ttelse, radering, begr\u00e4nsning, inv\u00e4ndning, dataportabilitet, \u00e5terkallelse av samtycke och f\u00f6rbud mot direktmarknadsf\u00f6ring.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Beg\u00e4ran:\u00a0<a href=\"mailto:esa.aalto@finnvoda.fi\" target=\"_blank\" rel=\"noreferrer noopener\">esa.aalto@finnvoda.fi<\/a>. Vi svarar inom en m\u00e5nad.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Klagom\u00e5l till dataombudsmannen:&nbsp;<a href=\"https:\/\/tietosuoja.fi\/sv\/anmalan-till-dataombudsmannen\" rel=\"noopener\" target=\"_blank\">https:\/\/tietosuoja.fi\/sv\/anmalan-till-dataombudsmannen<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. \u00c4ndringar<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vi uppdaterar denna beskrivning vid behov. G\u00e4llande version finns p\u00e5 denna sida med datum ovan.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">14. Relaterade sidor<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Best\u00e4llnings- och leveransvillkor:\u00a0<a href=\"https:\/\/finnvoda.se\/bestallnings-och-leveransvillkor\/\" target=\"_blank\" rel=\"noopener\">https:\/\/finnvoda.se\/bestallnings-och-leveransvillkor\/<\/a><\/li>\n\n\n\n<li>Finsk version:\u00a0<a href=\"https:\/\/finnvoda.se\/dataskyddsbeskrivning\/\" target=\"_blank\" rel=\"noopener\">https:\/\/finnvodafi-wp39945.test.cchosting.fi\/tietosuojaseloste\/<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Uppdaterad:&nbsp;24.9.2026 Denna beskrivning f\u00f6rklarar hur EMP-Innovations Oy (Finnvoda) behandlar personuppgifter p\u00e5 webbplatserna&nbsp;finnvoda.fi&nbsp;och&nbsp;finnvoda.se, i webbutiken, i kundservice, i v\u00e5rt showroom samt i Serviceform-chattboten och formul\u00e4ren. Beskrivningen uppfyller informationskravet enligt EU:s dataskyddsf\u00f6rordning (GDPR). 1. Personuppgiftsansvarig EMP-Innovations Oy \/ FinnvodaFO-nummer: 2406059-3R\u00e4\u00e4k\u00e4nkatu 9, 05810 Hyvinge, Finland Dataskydds\u00e4renden och den registrerades r\u00e4ttigheterEsa AaltoE-post:\u00a0esa.aalto@finnvoda.fiTelefon: +358 44 230 4501 Vi har inte [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"class_list":["post-4489","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dataskyddsbeskrivning - Finnvoda.se<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/finnvodafi-wp39945.test.cchosting.fi\/sv\/dataskyddsbeskrivning\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dataskyddsbeskrivning - Finnvoda.se\" \/>\n<meta property=\"og:description\" content=\"Uppdaterad:&nbsp;24.9.2026 Denna beskrivning f\u00f6rklarar hur EMP-Innovations Oy (Finnvoda) behandlar personuppgifter p\u00e5 webbplatserna&nbsp;finnvoda.fi&nbsp;och&nbsp;finnvoda.se, i webbutiken, i kundservice, i v\u00e5rt showroom samt i Serviceform-chattboten och formul\u00e4ren. Beskrivningen uppfyller informationskravet enligt EU:s dataskyddsf\u00f6rordning (GDPR). 1. 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